August 15, 2018 — Harry Snelson
Some of the funniest things happen when irate people interact with disinterested "authority" figures. Following an announcement that her flight was delayed for yet the fourth time, I overheard a female passenger yell at a gate agent, "the swallows' return to Capistrano is more reliable then you are!!" To which the non-plussed gate agent responded calmly, "well ma'am, I don't know who the Swallows are but you might want to find out which airline they fly." I can't tell you what the passenger then said because most servers would block the e-Letter.